Terms of service

Andrea’s Closet Millinery

1. About Our Business

Andrea’s Closet Millinery specialises in handcrafted couture hats and headpieces, created with care, precision and attention to detail.

These Terms of Service apply to purchases made through our online store and should be read alongside our Return and Refund Policy and the individual product descriptions.

Nothing in these terms excludes or restricts any consumer rights that cannot legally be excluded or restricted.

2. Made-to-Order Products and Production Times

Most of our hats and headpieces are individually handcrafted to order. Please allow approximately 2–3 weeks for production, unless a different timeframe has been agreed with the customer in writing.

Production time refers to the time required to create the item and does not necessarily include delivery time.

Each piece requires specialist materials, skilled craftsmanship and dedicated working time.

If you require an urgent or express order, please contact us before purchasing. Express production may be possible depending on our workload and material availability. An express order is confirmed only once the arrangements and any additional charges have been agreed in writing.

3. Handmade Craftsmanship and Product Variations

Every hat and headpiece is individually handcrafted. The photographs displayed on our website show designs that we have created and serve as a representation of the intended finished product.

When an order is placed, the design is recreated by hand. Consequently, no two pieces are guaranteed to be absolutely identical in every detail.

Minor variations may occur in shape, proportions, texture, finish, feather positioning and decorative details due to the individual handmade process and the characteristics of the materials used.

These minor differences are inherent to handcrafted millinery and do not, by themselves, constitute a defect where the item supplied conforms to its description, essential design characteristics and agreed specifications.

We take care to reproduce the essential features of the advertised design, including its intended style, colour, materials and overall appearance.

4. Colours, Photographs and Physical Samples

We make every reasonable effort to photograph our products accurately. However, the colour displayed in a photograph or on a digital screen cannot be guaranteed to reproduce the exact appearance of the physical material.

Minor differences in colour or shade may occur because of lighting, photography, screen calibration, display settings and the natural characteristics of feathers, fabrics and other materials.

Such minor differences do not, by themselves, constitute a defect where the product supplied otherwise conforms to its description and agreed specifications.

If you require greater certainty about a particular feather colour, fabric, trim or decorative detail, please contact us before placing your order. Where available, we will be happy to discuss providing a small physical colour sample so that you can assess the material before purchasing.

We encourage customers to ask questions about colour, materials and design before ordering, particularly where an exact colour match is important.

These provisions do not permit us to supply a product that is substantially different from its description or the specifications agreed with the customer.

5. Fit, Proportions and Model Photography

Product photographs may show hats and headpieces worn by models. The appearance, scale and positioning of a piece may vary depending on the wearer’s head size, proportions, hairstyle and styling.

A hat may therefore look slightly different when worn by different people. Customers should review any measurements and fit information provided and contact us before ordering if they have questions about sizing or suitability.

Minor differences caused by the wearer or styling do not, by themselves, mean that an item is faulty, provided the product conforms to its description and agreed specifications.

6. Orders, Payments and Production

Orders are subject to confirmation and payment through the options available at checkout.

Customers should review their order confirmation and contact us promptly if any details appear incorrect.

Any agreed changes to a design, colour, material or other specification should be confirmed in writing before production begins.

7. Cancellations, Returns and Refunds

We do not offer voluntary returns, exchanges or refunds for change of mind where applicable law permits us to exclude them.

A customer’s change of preference, decision that a style or colour does not suit them, or decision that they no longer want an item does not automatically entitle them to a voluntary return or refund where the law permits us to refuse one.

However, online purchases may be subject to statutory cancellation rights unless a specific legal exception applies.

The fact that an item is made to order does not, on its own, remove statutory cancellation rights. Goods made to the customer’s individual specifications or clearly personalised may qualify for an exception where the applicable legal requirements are met.

Nothing in these terms excludes or restricts any statutory cancellation, return, repair, replacement or refund rights that apply to the purchase.

Please also refer to our Return and Refund Policy.

8. Bespoke and Personalised Orders

For bespoke or personalised pieces, customers should discuss their requirements with us before placing an order.

Agreed specifications, including colour, materials, design details and individual alterations,